Support Board

Questions the listing answers

What are the key features of Support Board?

Support Board offers a comprehensive suite of features including conversation management, a multilingual knowledge base, message editor with text formatting and emojis, saved replies, department assignment, various notification types (email, push, desktop, SMS), real-time queue management, routing and agent assignment, email piping, omni-channel support (WhatsApp, Messenger, Telegram, etc.), real-time translations, smart replies, message rewriting, spelling correction, smart private notes, direct messaging, detailed reports, agent ratings, ticketing system, offline messaging, and more.

How can I integrate Support Board with WhatsApp?

Support Board allows seamless integration with WhatsApp, enabling real-time two-way synchronization of messages, support for attachments, emojis, voice calls, and more. You can make and receive voice calls directly within Support Board using WhatsApp, with call recordings and transcripts automatically generated and saved in the conversation history. Additionally, you can send WhatsApp Flows, manage a WhatsApp Shop catalog, and send bulk WhatsApp Template messages. This integration requires the Official WhatsApp Cloud API, 360dialog, or Twilio, with additional fees applicable.

Is Support Board compatible with WordPress?

Yes, Support Board integrates seamlessly with WordPress. It automatically synchronizes your WordPress users and admins, allowing agents to log into the admin area without entering WordPress credentials. This integration simplifies user management and enhances the overall user experience.

Can Support Board's chatbot handle bookings?

Yes, with the TidyCal integration, Support Board's chatbot can create and manage bookings automatically. Users can make TidyCal bookings directly through a natural, human-like chat conversation with the chatbot. Agents and admins can view and manage users' bookings in real-time from the admin panel. This integration is fully multilingual and compatible with various messaging platforms, including WhatsApp, Instagram, Messenger, Telegram, emails, and text messages.

What customization options are available for Support Board?

Support Board is highly customizable, allowing you to edit the full source code and design. Both regular and extended licenses provide the legal rights to customize Support Board. The code is well-written, organized, and documented, facilitating easy customization. Additionally, you can customize the chat design and layout, change colors and images, and even edit the CSS to create a branded chat experience. The platform also supports white labeling.

Does Support Board offer a mobile app?

Yes, Support Board provides a progressive web app (PWA) that can be installed on Android and iOS devices. This PWA turns your device into a customer service hub, allowing you to chat with users efficiently. The PWA is fast, responsive, and optimized for smartphones and tablets.